Help & Support

Frequently Asked Questions

Is ANNYEONG really free?

Community access and basic info are completely free. Some premium services may have costs, but initial consultation is always free.

How long does it take to get help?

We respond within 1-2 hours for most inquiries. For urgent matters, we prioritize faster responses.

What documents do I need for a visa?

It depends on your visa type. We offer personalized guidance - join the community or contact us for specific requirements.

Can I use ANNYEONG before arriving in Korea?

Absolutely! Our platform helps people prepare before they arrive, so you can get a head start on settling in.

What languages are supported?

We support Korean, English, Chinese, Japanese, Vietnamese. More languages coming soon!

Have a feature or service idea? Tell us! Good ideas are implemented and adopted suggestions earn rewards.

Can't find what you're looking for? Contact our team anytime.